Owners filed 3,672 complaints about the 2015–2025 Chrysler Pacifica with the National Highway Traffic Safety Administration (NHTSA), the 28th-most of any vehicle in our Car Problem Index. The 2017 model year drew the most (1,521), and the single most-reported problem area is engine, named in 35% of complaints.
Key findings
- Worst model year: 2017, with 1,521 complaints, led by engine (523).
- Spike years: 2017 (7.3× the typical year), 2018 (4.2× the typical year), 2021 (1.8× the typical year).
- Earliest-failing area: fuel system complaints came at a median of 13k mi on the odometer.
- Fire and crash reports: 33 complaints mention a fire and 116 mention a crash; owners reported 92 injuries and 1 deaths.
Chrysler Pacifica complaints by model year
| Model year | Complaints | Top problem areas | Median mileage | Crashes | Fires |
|---|---|---|---|---|---|
| 2016 | 2 | Electronic Stability Control (esc) (1), Engine (1), Fuel system (1) | 18k mi | 0 | 0 |
| 2017 | 1,521 | Engine (523), Transmission / powertrain (468), Electrical system (391) | 25k mi | 46 | 10 |
| 2018 | 870 | Engine (373), Electrical system (287), Steering (175) | 14k mi | 27 | 14 |
| 2019 | 310 | Electrical system (94), Engine (81), Transmission / powertrain (72) | 20k mi | 11 | 3 |
| 2020 | 170 | Electrical system (64), Engine (52), Transmission / powertrain (38) | 35k mi | 7 | 3 |
| 2021 | 368 | Electrical system (149), Engine (140), Transmission / powertrain (119) | 50k mi | 11 | 1 |
| 2022 | 209 | Transmission / powertrain (71), Engine (68), Electrical system (58) | 40k mi | 6 | 2 |
| 2023 | 152 | Engine (47), Electrical system (41), Transmission / powertrain (41) | 30k mi | 3 | 0 |
| 2024 | 42 | Electrical system (13), Transmission / powertrain (11), Air bags (10) | 15k mi | 2 | 0 |
| 2025 | 28 | Air bags (9), Speed control / acceleration (5), Automatic emergency braking / collision warning (5) | 26k mi | 3 | 0 |
Newer model years have had less time on the road, so their counts are lower partly because owners have had fewer years to report problems.
Most-reported Chrysler Pacifica problems, and what they cost to fix
| Problem area | Complaints | Share | Median mileage | Repair estimate |
|---|---|---|---|---|
| Engine | 1,298 | 35% | 15k mi | Engine repair cost |
| Electrical system | 1,099 | 30% | 20k mi | Alternator / electrical repair cost |
| Transmission / powertrain | 979 | 27% | 25k mi | Transmission repair cost |
| Steering | 566 | 15% | 29k mi | Power steering repair cost |
| Fuel system | 257 | 7% | 13k mi | Fuel pump repair cost |
| Brakes | 204 | 6% | 16k mi | Brake repair cost |
| Speed control / acceleration | 188 | 5% | 17k mi | — |
| Body structure | 110 | 3% | 17k mi | — |
One complaint can name several problem areas, so shares add up to more than 100%.
What this data can and can't tell you
These are unverified reports that owners submitted to NHTSA, counted by model year. They are not defect findings, and they aren't adjusted for sales: a best-selling vehicle collects more complaints simply because more of them are on the road. Use the counts to compare model years of the same vehicle and to see which systems owners complain about most, not to compare how reliable two different models are. See the full methodology.
Other Chrysler models in the index
- Chrysler 200 (2,361)
Source: NHTSA Office of Defects Investigation, consumer complaint files (nhtsa.gov), model years 2015–2025, retrieved 2026-09-23. Free to cite with a link to this page.